[13258] in Discussion of MIT-community interests
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daemon@ATHENA.MIT.EDU (=?GB2312?B?z8SW1b+h?=)
Wed Nov 28 08:18:50 2012
From: =?GB2312?B?z8SW1b+h?= <juten@taimaofood.com>
To: mit-talk-mtg@charon.mit.edu
Date: Wed, 28 Nov 2012 21:18:59 +0800
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mit-talk-mtg您好!
~详~情~见~附~件~
夏栒俊/2012-11-28/21:18:57
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